Refund policy

Refund policy


Returns & Cancellations 

Acceptance, Rejection or Cancellation of an Order 

We reserve our right to accept or reject any Order placed by you, for any reason and without liability. 

We may cancel any Order without any liability to you for that cancellation if: 

  • we cannot or are unable to process your payment for any reason; 

  • the requested product(s) are unavailable; 

  • there is an error in the price or the product description of any product in the Order; or 

  • we suspect fraudulent or unlawful activity. 

Any payment made for a valid Order that we cancel will be refunded to you through any method of our choosing. 

You agree that you have no entitlement to change or cancel an Order after it has been made. We retain full discretion whether to accept your request to change or cancel an Order. If we do choose to accept your request to change or cancel an Order, you accept that you will pay all our reasonable costs associated with changing or cancelling your Order. 

Delivery 

Our Distribution centre uses Australia Post. 

You agree to any of the terms and conditions of the carrier that may be relevant to the delivery of your Order. 

Delivery Address 

We do not currently deliver directly to the Northern Territory but you are able to purchase Ampersand through your local liquor retailer. 

The address that the carrier will deliver is the address that you have provided during your Order. 

We will not action your delivery with the carrier unless all requested delivery details are provided when you place your Order. 

Pre-conditions to Delivery 

You agree that any person who takes receipt of your ordered products at the delivery address is authorised to do so. 

Delivery times 

The standard shipping time is 3-10 business days for metro areas and regional areas within Australia. You accept the risk that occasionally due to circumstances which are beyond our control, including any actions taken by the carrier and the impact of extreme temperatures, delivery times may be longer than the standard time-frame or as nominated and paid for by you. 

You accept that the Delivery times for your Order will be within the carrier’s normal delivery times. 

Delivery returns/non-collection 

We will refund the amount paid by you for any ordered products that we are unable to deliver to you for any reason, including if any delivery pre-conditions are not met or an incorrect address is provided. 

Our refunds may contain the following deductions: 

  • Costs incurred delivering the products; and 

  • Costs incurred returning the products to our storage site. 

Returns 

We follow the returns requirements imposed upon us by Australian Consumer Law. To obtain a comprehensive understanding of your rights under Australian Consumer Law we suggest that you visit http://consumerlaw.gov.au/. 

Refund due to Deterioration in Quality 

We will provide you with a refund or replacement for any products that have deteriorated in quality during delivery to your delivery address. To be eligible for a return, please contact our customer support team within 30 days of receiving your order. 

No Resale 

You agree that all products purchased from us are not for resale and are for personal consumption only. 

 We reserve the right to amend our Return and Refund at any time.